Our Terms and Conditions

The following terms and conditions apply to all transactions on Infix Direct and Infix Ltd.  Using this site indicates your acceptance of these terms and conditions. Placing an order indicates your acceptance and the terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site. Please read them carefully and print a copy for future reference.

1.   These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.

2.   We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

3.   These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.

4.   Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

5.   We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

6.   To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgments do not constitute order confirmation or order acceptance. We may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail.


7.   From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website or by arriving on it through a relevant third party website. These prices will may be available in-store or over the telephone.


8.   We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for products are those stated on this website. We are not able to vouch for the reliability of prices quoted by shopping directories or on other third party websites.


9.   All product specifications, images, descriptions and other information communicated by us, whether displayed on our price tickets, computer systems and/or website or communicated over the telephone, have been made accessible by suppliers, manufacturers, publications, publicists and/or gathered from public domain sources. Our intention is that all information should be as accurate and up-to-date as possible. However, we cannot guarantee the reliability or accuracy of the information communicated and it remains the responsibility of the buyer to verify all such information.


10.   Box quantity and any measurements are approximate and subject to change by the manufacturer.  Exact products may vary from those shown. All products are subject to availability.

11.   All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not normally charge you for these, but we will refund any money already paid for them

12.   It is our recommendation not to book any professional installer/builder etc until your order has been received and checked for damage and you are satisfied with the products.

13.   Infix Direct and Infix Ltd undertake not to share, discuss or sell your details or information about your purchases with any other business, organization or public body unless required to do so by law.  We do not hold details of your credit and debit cards which are solely dealt with by the bank and authorizing bodies.

14.   Infix Direct and Infix Ltd retain ownership of goods until all monies owing and due by the buyer to Infix Direct and Infix Ltd are paid.

15.   The carrier will require a signature at delivery, it is the buyers responsibility to be available to accept the delivery or arrange for an authorized person to received and sign for the delivery.

16.   Damaged packaging should be reported to the carrier before receipt and the delivery can be refused which will be returned to Infix Direct.  In the event of such a return we will contact you and arrange replacement goods.  No liability is accepted by Infix Direct or Infix Ltd for any loss or consequential loss due to a late delivery, damaged delivery, lost delivery or in the event that the delivery could not be made due to no signatory being available.